2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air
2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air is a versatile service provider that caters to a range of home maintenance needs. From plumbing to electrical work, they offer a comprehensive suite of services designed to address various issues quickly and efficiently. Many customers have praised their responsiveness and professionalism, while others have raised concerns about pricing and transparency.
- Service Quality: ⭐⭐⭐⭐ (4/5)
- Pricing Transparency: ⭐⭐⭐ (3/5)
- Response Time: ⭐⭐⭐⭐⭐ (5/5)
- Professionalism: ⭐⭐⭐⭐⭐ (5/5)
- Overall Satisfaction: ⭐⭐⭐⭐ (4/5)
Pros
- Quick Response Time: Multiple customers noted the rapid response to service requests, often the same day.
- Professional Technicians: Technicians like Chase and Joey received high marks for their professionalism, friendliness, and efficiency.
- Quality of Work: Many reviews highlighted the thoroughness and quality of the repairs performed, which contributed to customer satisfaction.
- Clear Pricing: Several customers appreciated the upfront quotes provided before work began, helping to set clear expectations.
- Customer Service: The overall customer service experience was well-received, with many expressing gratitude for the technicians’ help.
Cons
- High Pricing: Some customers felt the costs were excessive compared to other local providers.
- Service Fees: A lack of transparency regarding additional fees, such as a 3% charge for credit card payments, was a common complaint.
- Scheduling Issues: There were reports of last-minute cancellations and delays in service appointments.
- Follow-Up Concerns: Customers experienced a lack of follow-up on inquiries regarding fees and service issues.
- Inconsistent Experiences: While many had positive experiences, a few reviews indicated dissatisfaction with the speed and cost of repairs.
In summary, 2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air offers an impressive range of services with a strong emphasis on customer service and response time. While many customers report excellent experiences with their technicians and the quality of work, concerns about pricing and transparency remain. Overall, they are a solid choice for urgent home repair needs, but potential customers should be prepared to ask about costs and fees upfront.
- Address
- 5470 Shilshole Ave NW #301, Seattle, WA 98107
- Phone
- +12063374070
