2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air
2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air is a versatile service provider known for its rapid response to plumbing emergencies and a wide range of home services. With a reputation for professionalism and efficiency, they have garnered both praise and criticism from customers. Their commitment to customer satisfaction is evident, but experiences can vary significantly based on the technician and the nature of the service.
- Service Quality: ⭐⭐⭐⭐ (4/5)
- Pricing: ⭐⭐⭐ (3/5)
- Response Time: ⭐⭐⭐⭐⭐ (5/5)
- Professionalism: ⭐⭐⭐⭐ (4/5)
- Overall Experience: ⭐⭐⭐⭐ (4/5)
Pros
- Prompt Service: Many customers reported quick response times, with technicians arriving sooner than expected.
- Professional Technicians: Reviews highlighted the professionalism and friendliness of the staff, contributing to a positive customer experience.
- Transparent Pricing: Customers appreciated the upfront quotes provided before work commenced, ensuring clarity on costs.
- Quality of Work: The quality of repairs and installations was frequently noted, with technicians taking care to do the job right.
- Variety of Services: The company offers a comprehensive range of services from plumbing to electrical work, making it a one-stop solution for many homeowners.
Cons
- High Costs: Some customers felt that the pricing was steep, especially for simple repairs compared to competitors.
- Lack of Communication: Instances of poor communication regarding fees and scheduling were noted, leading to frustration for some clients.
- Hidden Fees: The unexpected 3% service fee for credit card payments was a point of contention for at least one customer.
- Inconsistent Scheduling: Delays and last-minute cancellations were reported, impacting the reliability of their service.
- Limited Follow-Up: Some customers experienced a lack of follow-up from the company regarding their concerns or issues raised.
In summary, 2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air offers a solid range of services with a focus on rapid response and professional workmanship. While many customers have had excellent experiences, particularly with specific technicians, there are notable concerns regarding pricing transparency and communication. For those in need of immediate assistance, they are a reliable choice, but it may be wise to compare costs and clarify any fees upfront.
- Address
- 5470 Shilshole Ave NW #301, Seattle, WA 98107, United States
- Phone
- +12063374070
