2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air
2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air has built a reputation for providing a wide range of plumbing and related services. With a focus on customer satisfaction, they have garnered attention for their prompt responses and professional technicians. They offer services that include plumbing repairs, sewer and septic solutions, electrical work, and heating and air conditioning services. Our exploration into their offerings reveals a mix of experiences from various customers.
- Customer Service: ⭐⭐⭐⭐ (4/5)
- Quality of Work: ⭐⭐⭐⭐ (4/5)
- Pricing Transparency: ⭐⭐⭐ (3/5)
- Response Time: ⭐⭐⭐⭐⭐ (5/5)
- Overall Experience: ⭐⭐⭐⭐ (4/5)
Pros
- Prompt Service: Many customers appreciated the quick response time, often receiving same-day service.
- Professional Technicians: Reviews highlighted the professionalism and friendliness of the technicians, making the experience more pleasant.
- Transparent Pricing: Customers noted that quotes were provided before work commenced, ensuring clarity on costs.
- Quality Workmanship: Positive feedback mentioned the thoroughness and efficiency of the repairs performed by the technicians.
- Reassuring Communication: The practice of sending a text with the technician’s picture before arrival added a comforting touch for customers.
Cons
- High Costs: Some customers felt that the pricing was on the higher side, especially for simpler repairs.
- Lack of Fee Transparency: A customer reported a surprise 3% service fee for credit card payments that was not disclosed upfront.
- Scheduling Issues: There were instances of last-minute cancellations and delays in service arrival times.
- Mixed Follow-up Experience: Some customers expressed disappointment with the lack of follow-up regarding their inquiries.
- Inconsistent Experiences: While many had positive experiences, a few reported dissatisfaction with the overall service quality.
In summary, 2 Sons Plumbing, Sewer, Septic, Electric, Heating & Air offers a commendable range of services with a strong emphasis on customer satisfaction. Their quick response times and professional staff are significant advantages, although some customers have raised concerns about pricing and transparency. Overall, they appear to be a solid choice for urgent plumbing needs, but potential customers should be aware of the mixed feedback regarding costs and service clarity.
- Address
- 5470 Shilshole Ave NW #301, Seattle, WA 98107
- Phone
- +12063374070
