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5 Best Water Damage Restoration Services in Buffalo (2026)

Ranked by real Google ratings and review volume · How we chose

Fenris Morrow
By Fenris Morrow, Expert in Professional Services · ✓ Updated · 7 min read

We compared 17 water damage restoration services in Buffalo on Google Maps · 4 listed · How we rank

When water is coming through a ceiling or up a basement drain, the first call tends to set how much gets saved. Water damage restoration services in Buffalo on this page hold more than 3,000 Google reviews between them, and more than 2,500 of those belong to Roto-Rooter, which also works as a plumber. Every business here is rated 4.7 or higher.

Short answer: Roto-Rooter Plumbing & Water Cleanup has the most reviews, 4.8 from more than 2,500 on Google, and combines plumbing with water cleanup. Green Genie LLC and Ahold of Mold Environmental both hold 4.9, with reviews that describe backup cleanup, flood work and moisture checks. No prices are published here.
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Restoration Companies at a Glance

# Business Rating Reviews Best for
1 Roto-Rooter Plumbing & Water Cleanup 4.8 ★ 2,567 After-hours plumbing and water cleanup View ›
2 Green Genie LLC 4.9 ★ 243 Backups and flood cleanup View ›
3 Ahold of Mold Environmental 4.9 ★ 155 Moisture checks and drying View ›
4 SERVPRO of Central Buffalo 4.7 ★ 77 Sewage cleanup and wet basements View ›
5 Best Water Damage Restoration Services in Buffalo (2026)

Water damage specialists, one by one

Roto-Rooter Plumbing & Water Cleanup logo
#1 Overall🕑 Open 7 days↩ Responds to reviews

Roto-Rooter Plumbing & Water Cleanup

4.82,567 Google reviews

Roto-Rooter Plumbing & Water Cleanup works from Franklin Street in Buffalo and carries the national Roto-Rooter name. Google lists it first as a water damage restoration service, then as a plumber, drainage service and excavating contractor. Its site describes 24/7 plumbing, drain cleaning and water damage cleanup, with no extra charge for nights and weekends.

What people praise

  • A sump pump leak reported at 9 PM brought a plumber within the hour, with parts on the truck (one reviewer)
  • Technicians described as upfront about pricing and not pushy
  • Technicians worked into the evening to finish a water heater replacement after flood damage (one reviewer)
  • Hours listed as open 24 hours on Google

Worth knowing

  • Many reviews cover plumbing repairs rather than cleanup and drying
  • One reviewer reported frustration with communication and follow-through after a sewage backup call
Reputation scorecardrank in Buffalo
Rating4.8 / 5
Review volume2,567 · 97th
Confidencevery high
Recency3 weeks ago
Info completenesssite · phone · hours
Rating breakdown90% 5-star
✓ VerifiedSource: Google

Our take: A practical call when the water comes from a failed pipe, heater or sump and you also need the cause fixed. For a larger drying job, ask exactly what it would send.

Website Book now+1716-648-4737 Directions

392 Franklin St Ste 3, Buffalo, NY 14204

Green Genie LLC logo
#2🕑 Open 7 days↩ Responds to reviews

Green Genie LLC

4.9243 Google reviews

Green Genie LLC is a Tonawanda company that Google lists as a water damage restoration service, next to fire damage, carpet and air duct cleaning. Its site covers water, mold and fire work, says it has served the Buffalo and Niagara region for over 12 years and offers 24/7 emergency service. Reviewers describe cleaning up a basement bathroom backup and a leak and flood job.

What people praise

  • A basement bathroom backup was cleaned up within a day of the call, according to one reviewer
  • For a flood, one reviewer says the company inspected that afternoon, quoted the next day and finished in a day
  • A check-in call after the work, per the same reviewer
  • Friendly explanations that put customers at ease
Reputation scorecardrank in Buffalo
Rating4.9 / 5
Review volume243 · 91st
Confidencehigh
Recency12 days ago
Info completenesssite · phone · hours
Rating breakdown95% 5-star
✓ VerifiedSource: Google

Our take: A well-reviewed pick for backups and flood cleanup when speed matters. Its reviews are lighter than Roto-Rooter's, so ask about equipment and drying time.

Website+1716-466-6653 Directions

594 Sheridan Dr, Tonawanda, NY 14150

Ahold of Mold Environmental logo
#3🕑 Open 7 days↩ Responds to reviews

Ahold of Mold Environmental

4.9155 Google reviews

Ahold of Mold Environmental has no street address on Google. Its site names Buffalo, Kenmore and Erie County as its area and leads with mold remediation, while also listing water damage restoration, indoor air quality testing and duct cleaning. Reviewers describe water remediation across three floors of a home and mold in a ceiling after a hot water tank leak.

What people praise

  • Moisture measurements taken and the work explained before it began (one reviewer)
  • Affected cupboards, walls and drywall taken out of the house, with a thorough cleanup afterward (one reviewer)
  • Fast estimate, and one customer was moved up after a cancellation
  • A walk-through of the finished work in the basement

Worth knowing

  • Its site leads with mold work, so water damage is one of several services
  • No street address, so confirm it covers your area when you call
Reputation scorecardrank in Buffalo
Rating4.9 / 5
Review volume155 · 85th
Confidencemoderate
Recency2 months ago
Info completenesssite · phone · hours
Rating breakdown98% 5-star
✓ VerifiedSource: Google

Our take: A careful option for water jobs where a moisture check matters, such as a leak that has spread through walls or floors.

Website+1716-898-8143 Directions
SE
#4🕑 Open 7 days↩ Responds to reviews

SERVPRO of Central Buffalo

4.777 Google reviews

SERVPRO of Central Buffalo is a local SERVPRO office, and Google lists no street address. Its site lists water, fire, mold and storm damage and sewage cleanup, says it is available 24/7 and states it is IICRC certified. Reviewers describe basement sewage cleanup after heavy rain, drying a wet basement with fans and an upstairs bathroom flood that leaked into a kitchen.

What people praise

  • Basement sewage cleanup finished in under two hours, per one reviewer
  • Quick arrival, with fans running on a wet basement
  • Crews described as professional, thorough and clean
  • Fast response to a bathroom flood that leaked downstairs

Worth knowing

  • Fewer reviews than the other names on this page
Reputation scorecardrank in Buffalo
Rating4.7 / 5
Review volume77 · 74th
Confidenceearly
Recency8 weeks ago
Info completenesssite · phone · hours
Rating breakdown90% 5-star
✓ VerifiedSource: Google

Our take: A restoration-first company that fits sewage and flood cleanup. With a smaller review base, ask about timing and equipment before booking.

Website+1716-936-7182 Directions
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What the scorecard measures

Rating is the live Google star average. Review volume shows how many customers have rated each business. Confidence weighs the rating by that volume, so thousands of reviews at 4.8 count for more than a few dozen at 4.9. Recency tracks how recently people are still leaving reviews.

What water damage restoration costs depend on

Pricing follows the size of the affected area, how long the water has been sitting, whether it is clean water or sewage, how much material such as drywall has to come out and how many days of drying equipment are needed. Many restoration firms work through homeowner insurance, which is worth asking about on the first call. No prices are published here.

Coverage around Buffalo

Roto-Rooter Plumbing & Water Cleanup is on Franklin Street in Buffalo and Green Genie LLC is in Tonawanda. SERVPRO of Central Buffalo and Ahold of Mold Environmental work as service-area companies, and Ahold of Mold names Buffalo, Kenmore and Erie County. Need water damage help near me in Buffalo? Each listing shows a phone number, and Google lists each business as open 24 hours.

What to ask when water is already inside

  • How quickly can a crew be at the property, and what do you do first?
  • Do you measure moisture before and after drying?
  • Is the water clean or sewage, and does that change the work?
  • What will you remove, such as drywall or flooring, and what stays?
  • Will you work with my insurance company, and how is the estimate written?
  • How many days of drying equipment do you expect to need?

Frequently asked questions

Who handles sewage backups after heavy rain in Buffalo?

A SERVPRO of Central Buffalo reviewer describes basement sewage cleanup after heavy rain, and a Green Genie LLC reviewer describes cleaning up a basement bathroom backup. Roto-Rooter Plumbing & Water Cleanup covers the plumbing side, such as clearing and repairing the line.

Should I call a plumber or a restoration company first?

If water is still coming from a pipe, stopping the source is a plumbing job. Roto-Rooter Plumbing & Water Cleanup lists plumbing and water cleanup together on its site, so one call can cover both. If the water source is already stopped, a restoration company such as Green Genie LLC or SERVPRO of Central Buffalo can focus on cleanup and drying.

Do these companies offer 24-hour emergency service?

Google lists each business on this page as open 24 hours. The Roto-Rooter, Green Genie and SERVPRO sites also describe 24/7 service. Confirm availability and any after-hours fee when you call.

What does water damage restoration involve?

Reviewers describe running fans to dry a wet basement, cutting out affected drywall and taking moisture measurements before work starts. Exact steps depend on the source of the water and how far it has spread.

Making the call

Roto-Rooter Plumbing & Water Cleanup is a sensible first call on review depth, particularly when a failed pipe or heater caused the damage. Green Genie LLC and Ahold of Mold Environmental are the 4.9-rated alternatives for cleanup and drying. Get the scope and drying plan in writing.

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