
LensCrafters
LensCrafters is a national optical chain with a Downtown LA location on Figueroa St, offering eye exams, prescription glasses, sunglasses and contact lenses alongside an on-site repair service. The store accepts insurance both online and in person and works with major designer brands. Patients can book eye exams directly online or by phone.
What people praise
- Reviewers repeatedly praise staff for patient, unrushed explanations during the exam
- Same-visit repairs, including replacing screws and swapping lenses, get specific praise
- Large selection of designer frames noted by multiple reviewers
- Staff named individually across reviews for thorough, no-pressure customer service
Worth knowing
- As a large retail chain, wait times can run longer during busy periods
Our take: The most-reviewed optometrist on this list by a wide margin, and the reviews consistently describe patient, detail-oriented service. A strong default if you also want a big selection of frames in the same visit.

